NE AUDIO Professional

PAYMENT & REFUND POLICY

1. ACKNOWLEDGMENT

This Payment & Refund Policy applies to all purchases and orders placed on www.neaudio.com.hk operated by New Energy Audio & Lighting Limited (hereinafter “the Company”, “We”, “Us”, or “Our”). By completing a purchase, You agree to be bound by the terms outlined herein.

2. DEFINITIONS

Buyer (“You” or “Your”) means the individual or entity purchasing Goods via the Service.
Goods refer to the products offered for sale on www.neaudio.com.hk.
Service refers to the website www.neaudio.com.hk.

3. ORDER CONFIRMATION & PROCESSING

Binding Agreement: Once an Order is confirmed and payment is completed (including completion of the double-confirmation checkout process), it constitutes a legally binding sales contract.
Order Terms & Sales Policy: Upon confirmation, Orders cannot be cancelled, amended, or altered (including model, color, quantity, or specification changes). All sales are strictly final, and cash refunds are not provided under any circumstances.
Settlement Window: Payments processed via payment gateways (Airwallex) typically require 1 to 3 business days for financial settlement. Goods will only be allocated and dispatched after full payment is verified and cleared in our account.

4. PRODUCT QUALITY & EXCHANGE GUIDELINES

24-Hour Notice: Any claimed defect, damage, or discrepancy must be reported in writing with photo/video evidence within 24 hours of receipt.
Engineering Verification: All returned Goods are subject to a routine technical evaluation by Our engineering team. An exchange will only be approved if a manufacturing defect is confirmed.
Exclusions: No exchanges will be granted for damage caused by:
- Exposure to moisture, high humidity, or liquids.
- Improper storage, extreme temperatures, or environmental conditions.
- Human error, misuse, physical impact, wrong voltage supply, or abuse.
- Unauthorized disassembly, modifications, or third-party repairs.
Exchange Terms: Approved exchanges are strictly limited to replacing defective units with the same model.

5. WAREHOUSE STORAGE & COLLECTION POLICY

Free Storage Period: You are entitled to a 30-calendar-day free storage period upon notification of goods availability or returned shipment.
Daily Storage Fee: Uncollected items shall incur a daily storage and handling fee of HK$50 per item starting on day 30.
Unclaimed Inventory Handling: If Goods remain unclaimed for over 60 days after notification, You shall be deemed to have unconditionally authorized the Company to process, resell, or handle the inventory to offset accrued storage and administrative costs, without prior notice or refund liability.

付款及退換政策

1. 條款聲明

本《付款及退換貨政策》適用於在 New Energy Audio & Lighting Limited（以下簡稱「本公司」或「我們」）營運之 www.neaudio.com.hk 上進行的所有購買及訂單。完成購買即表示閣下同意受本政策所述條款約束。

2. 名詞定義

買家（「閣下」）： 指透過本服務購買貨品之個人或法律實體。
貨品： 指於 www.neaudio.com.hk 上出售之產品。
服務： 指網站 www.neaudio.com.hk。

3. 訂單確認與處理須知

具法律約束力之合約： 網上訂單一經確認及完成付款（包括完成雙重確認程序），即構成具法律約束力之買賣合約。
訂單異動與退款說明： 訂單一經確認後，買家不得取消訂單或要求更改已訂購之貨品（包括型號、顏色、規格或數量）。本公司所有商品交易均屬最終決定（All sales are final），在任何情況下均不提供現金退款。
資金清算期： 經由支付網關（Airwallex）進行之付款，通常需要 1 至 3 個工作日之結算期，資金成功到帳核實後方會正式開始備貨及安排發貨。

4. 產品品質保障與換貨指引

24小時通知： 買家如主張收到之貨品存有瑕疵，必須於簽收貨品後 24 小時內附帶照片/影片以書面電郵通知本公司。
工程團隊評估： 所有退回貨品必須由本公司工程團隊進行例行技術檢測，僅於確認屬製造缺陷時方獲批准換貨。
除外責任： 因以下原因引致之損壞一律排除於換貨保障外：
- 暴露於水分、高濕度環境或液體。
- 存放不當、極端溫度或欠佳環境。
- 人為操作失誤、誤用、撞擊、電源電壓不符或外力損壞。
- 未經授權之拆解、改裝或第三方維修。
換貨條款： 獲批之換貨嚴格限於更換相同型號之瑕疵產品。

5. 貨物提領與倉儲管理須知

免費提貨期： 買家於收到提貨通知或退貨簽收後，享有 30 天之免費倉儲期。
倉儲管理費： 自第 30 天起，未提領之貨品將收取每日每件 HK$50 之倉儲及管理費用。
逾期庫存處理： 若貨品於通知發出後超過 60 天仍未完成提領，即視為買家同意授權本公司對該貨品進行相應之庫存清理、轉售或處置，以抵扣累積之倉儲與行政成本，本公司無須另行通知或承擔退款責任。

PAYMENT & REFUND POLICY

1. ACKNOWLEDGMENT

This Payment & Refund Policy applies to all purchases and orders placed on www.neaudio.com.hk operated by New Energy Audio & Lighting Limited (hereinafter “the Company”, “We”, “Us”, or “Our”). By completing a purchase, You agree to be bound by the terms outlined herein.

2. DEFINITIONS

Buyer (“You” or “Your”) means the individual or entity purchasing Goods via the Service.

Goods refer to the products offered for sale on www.neaudio.com.hk.

Service refers to the website www.neaudio.com.hk.

3. ORDER CONFIRMATION & PROCESSING

Binding Agreement: Once an Order is confirmed and payment is completed (including completion of the double-confirmation checkout process), it constitutes a legally binding sales contract.

Order Terms & Sales Policy: Upon confirmation, Orders cannot be cancelled, amended, or altered (including model, color, quantity, or specification changes). All sales are strictly final, and cash refunds are not provided under any circumstances.

Settlement Window: Payments processed via payment gateways (Airwallex) typically require 1 to 3 business days for financial settlement. Goods will only be allocated and dispatched after full payment is verified and cleared in our account.

4. PRODUCT QUALITY & EXCHANGE GUIDELINES

24-Hour Notice: Any claimed defect, damage, or discrepancy must be reported in writing with photo/video evidence within 24 hours of receipt.

Engineering Verification: All returned Goods are subject to a routine technical evaluation by Our engineering team. An exchange will only be approved if a manufacturing defect is confirmed.

Exclusions: No exchanges will be granted for damage caused by:

Exposure to moisture, high humidity, or liquids.

Improper storage, extreme temperatures, or environmental conditions.

Human error, misuse, physical impact, wrong voltage supply, or abuse.

Unauthorized disassembly, modifications, or third-party repairs.

Exchange Terms: Approved exchanges are strictly limited to replacing defective units with the same model.

5. WAREHOUSE STORAGE & COLLECTION POLICY

Free Storage Period: You are entitled to a 30-calendar-day free storage period upon notification of goods availability or returned shipment.

Daily Storage Fee: Uncollected items shall incur a daily storage and handling fee of HK$50 per item starting on day 30.

Unclaimed Inventory Handling: If Goods remain unclaimed for over 60 days after notification, You shall be deemed to have unconditionally authorized the Company to process, resell, or handle the inventory to offset accrued storage and administrative costs, without prior notice or refund liability.

付款及退換政策

1. 條款聲明

本《付款及退換貨政策》適用於在 New Energy Audio & Lighting Limited（以下簡稱「本公司」或「我們」）營運之 www.neaudio.com.hk 上進行的所有購買及訂單。完成購買即表示閣下同意受本政策所述條款約束。

2. 名詞定義

買家（「閣下」）： 指透過本服務購買貨品之個人或法律實體。

貨品： 指於 www.neaudio.com.hk 上出售之產品。

服務： 指網站 www.neaudio.com.hk。

3. 訂單確認與處理須知

具法律約束力之合約： 網上訂單一經確認及完成付款（包括完成雙重確認程序），即構成具法律約束力之買賣合約。

訂單異動與退款說明： 訂單一經確認後，買家不得取消訂單或要求更改已訂購之貨品（包括型號、顏色、規格或數量）。本公司所有商品交易均屬最終決定（All sales are final），在任何情況下均不提供現金退款。

資金清算期： 經由支付網關（Airwallex）進行之付款，通常需要 1 至 3 個工作日之結算期，資金成功到帳核實後方會正式開始備貨及安排發貨。

4. 產品品質保障與換貨指引

24小時通知： 買家如主張收到之貨品存有瑕疵，必須於簽收貨品後 24 小時內附帶照片/影片以書面電郵通知本公司。

工程團隊評估： 所有退回貨品必須由本公司工程團隊進行例行技術檢測，僅於確認屬製造缺陷時方獲批准換貨。

除外責任： 因以下原因引致之損壞一律排除於換貨保障外：

暴露於水分、高濕度環境或液體。

存放不當、極端溫度或欠佳環境。

人為操作失誤、誤用、撞擊、電源電壓不符或外力損壞。

未經授權之拆解、改裝或第三方維修。

換貨條款： 獲批之換貨嚴格限於更換相同型號之瑕疵產品。

5. 貨物提領與倉儲管理須知

免費提貨期： 買家於收到提貨通知或退貨簽收後，享有 30 天之免費倉儲期。

倉儲管理費： 自第 30 天起，未提領之貨品將收取每日每件 HK$50 之倉儲及管理費用。

逾期庫存處理： 若貨品於通知發出後超過 60 天仍未完成提領，即視為買家同意授權本公司對該貨品進行相應之庫存清理、轉售或處置，以抵扣累積之倉儲與行政成本，本公司無須另行通知或承擔退款責任。

登入

買家（「閣下」）：指透過本服務購買貨品之個人或法律實體。

貨品：指於 www.neaudio.com.hk 上出售之產品。

服務：指網站 www.neaudio.com.hk。

具法律約束力之合約：網上訂單一經確認及完成付款（包括完成雙重確認程序），即構成具法律約束力之買賣合約。

訂單異動與退款說明：訂單一經確認後，買家不得取消訂單或要求更改已訂購之貨品（包括型號、顏色、規格或數量）。本公司所有商品交易均屬最終決定（All sales are final），在任何情況下均不提供現金退款。

資金清算期：經由支付網關（Airwallex）進行之付款，通常需要 1 至 3 個工作日之結算期，資金成功到帳核實後方會正式開始備貨及安排發貨。

24小時通知：買家如主張收到之貨品存有瑕疵，必須於簽收貨品後 24 小時內附帶照片/影片以書面電郵通知本公司。

工程團隊評估：所有退回貨品必須由本公司工程團隊進行例行技術檢測，僅於確認屬製造缺陷時方獲批准換貨。

除外責任：因以下原因引致之損壞一律排除於換貨保障外：

換貨條款：獲批之換貨嚴格限於更換相同型號之瑕疵產品。

免費提貨期：買家於收到提貨通知或退貨簽收後，享有 30 天之免費倉儲期。

倉儲管理費：自第 30 天起，未提領之貨品將收取每日每件 HK$50 之倉儲及管理費用。

逾期庫存處理：若貨品於通知發出後超過 60 天仍未完成提領，即視為買家同意授權本公司對該貨品進行相應之庫存清理、轉售或處置，以抵扣累積之倉儲與行政成本，本公司無須另行通知或承擔退款責任。